Terms and Conditions


Terms and Conditions
  1. By participating in any Trail Adventours activity, you agree to the following terms and conditions:
  2. To participate in any Trail Adventours activities, you must be 18 years old or above. If you are below 18 years old and want to join any Trail Adventours activity, you must provide a letter of permission signed by your parent or guardian.
  3. Please be aware that your participation in any Trail Adventours activities may involve certain risks. By participating in any Trail Adventours activity, you acknowledge and accept such risks.
  4. Trail Adventours is not liable for any injuries, death, damage, or loss of property that may occur during or as a result of your participation in any Trail Adventours activity.
  5. You are responsible for your own safety. By choosing to participate in any Trail Adventours activity, you assume all risks associated with it.
  6. You should be aware of your own capabilities and assess the level of risk associated with any activity you plan to participate in.
  7. You must provide your own personal clothing and equipment suitable for the activities. 
  8. Trail Adventours does not provide accident insurance for the activities unless stated in the package inclusion.
  9. Trail Adventours may take photos or videos of the activities, and by participating in any Trail Adventours activity, you consent to appear in such photos or videos.

Domestic trips:
Payment:
  1. Registered participants are required to accomplish 60% down payment or the full payment to secure their reservation. They have 3 days to accomplish this after reservation.
  2. Participants who have not accomplished the required down payment during the prescribed time frame will have their slots forfeited. Participants who wish to request for an extension should notify Trail Adventours via email.

Remaining Balance:
  1. Remaining balance or full payment should be accomplished at least 5 days before the hike.
Cancellation Policy
Cancellation should be done via email. Cancellation via text message or via phone call will not be acknowledged and honored.

If a secured slot is canceled by the participant, the following cancellation charges will apply.

          1.) Domestic hikes | Day hikes Rate is computed per person.
 
1 month above 30 to 15 days 14  to 7 days 6  to 3  days 2 days to hike day
Full refund Php 500.00 Php 1,000.00 Php 1,500.00 No refund
 
2.) Domestic hikes | Multi Day hikes: Rate is computed per person.
 
31 days above
 		 30 to 20 days
 		 19 to 8 days
 		 7 days to hike day
 
10%           40%           70% No refund
  1. The percentage is based on the total package rates. 
  2. The participant may opt to convert the refund (if available) to credit for future trips with Trail Adventours.
  3. The participant covers any bank transfer fees if they prefer the amount to be refunded via bank transfer. 
  4. Any cancellation made after business hours (5 pm Philippine time) is carried over to the next day.
  5. Slots are transferable. Trail Adventours will waive the cancellation fee if the participant (not Trail Adventours) can find a replacement for the same trip and date. The participant must inform Trail Adventours immediately once there’s a replacement.

 Other Circumstance
  1. In the event that Trail Adventours cancels the trip/hike due to lack of participants, we will refund the full package rate. 
  2. In the event that the trip/hike gets canceled due to weather, force majeure, natural calamity (e.g. typhoons, strong earthquakes), pandemic, civil unrest and other circumstances beyond our control, a 10% cancellation fee may be charged to cover the cost of event preparation and cancellation payments for park reservations, transportation, accommodations, etc. Cancellations due to reasons stated may happen days/one day before the hike date.
  3. Fair Weather Policy: Once a trip/hike has commenced, participants agree to share in costs or expenses incurred during the trip/hike in the event that the hike is to be aborted due to sudden change in weather, security risks or other unforeseen issues.

International hikes | Hikes outside the Philippines

Payment
  1. Registered participants are required to accomplish at least 20% down payment to secure their slots. They have 5 working days to accomplish this after reservation.
  2. Participants who have not accomplished the required down payment during the prescribed time frame will have their slots forfeited. Participants who wish to request for an extension should notify Trail Adventours via email.
  3. Participants are required to accomplish an additional 30% down payment, 50% in total, 4 months before the hike.
Remaining Balance
  1. Remaining balance or full payment should be accomplished 2 months before the start of the trip.

Cancellation Policy

Cancellation should be done via email. Cancellation via text message or via phone call will not be acknowledged and honored.

If a secured slot is canceled by the participant, the following cancellation charges will apply.
 
120 to 91 days 90 to 61 days 60 to 31 days 30 to 15 days 14 days to trip date
10% 20% 40% 70% No refund

  1. Percentage is based on the total rate package.
  2. Rate is computed per person.
  3. The participant may opt to convert the refund (if available) to credit for future trips with Trail Adventours.
  4. The participant covers any bank transfer fees if they prefer the amount to be refunded via bank transfer. 
  5. Any cancellation made after business hours (5 pm Philippine time) is carried over to the next day.
  6. Slots are transferable. Trail Adventours will waive the cancellation fee if the participant (not Trail Adventours) can find a replacement for the same trip and date if allowed by the destination.* The participant must inform Trail Adventours immediately once there’s a replacement.
*Take note that for some destinations like Jade Mountain in Taiwan, replacement is not allowed by the National Park. 

Other Circumstance
  1. In the event that Trail Adventours cancels the trip/hike due to lack of participants, we will refund the full package rate. 
  2. In the event that the trip/hike gets canceled due to weather, force majeure, natural calamity (e.g. typhoons, strong earthquakes), pandemic, civil unrest and other circumstances beyond our control, a 10% cancellation fee may be charged to cover the cost of event preparation and cancellation payments for park reservations, transportation, accommodations, etc. Cancellations due to reasons stated may happen days/one day before the hike date.
  3. Fair Weather Policy: Once a trip/hike has commenced, participants agree to share in costs or expenses incurred during the trip/hike in the event that the hike is to be aborted due to sudden change in weather, security risks or other unforeseen issues.
  4. Participants are responsible for their visa application. (Trail Adventours can assist in providing documents of the trip)

Private/exclusive trips:

Trail Adventours can organize private trips requested by participants following their personal choice of date, destination and size of group.

Payment:
  1. Registered participants are required to accomplish 50% down payment or the full payment to secure their slots. They have 5 working days to accomplish this after reservation.
  2. Participants who have not accomplished the required down payment during the prescribed time frame will have their reservation forfeited. Participants who wish to request for an extension should notify Trail Adventours via email.
Remaining Balance:
  1. Remaining balance or full payment should be accomplished at least 4 days before the hike.

Cancellation Policy
Cancellation should be done via email. Cancellation via text message or via phone call will not be acknowledged and honored.

If a secured slot is canceled by the participant, the following cancellation charges will apply.

          1.) Domestic hikes | Day hikes:
 
1 month above 30 to 21 days 20 to 11 days 10 to 3 days 2 days to 1 day before the hike
Full refund 20% 40% 60% 80%


2.) Domestic hikes | Multi Day hikes:
 
1 month above 30 to 21 days 20 to 11 days 10 to 5 days 4 days to 1 day before the hike
10%  20% 40% 60% 80%
 
  1. Rate is computed according to the total package rate agreed upon.
  2. The participant may opt to convert the refund to credit for future trips with Trail Adventours.
  3. The participant covers any bank transfer fees if they prefer the amount to be refunded via bank transfer. 
  4. Any cancellation made after business hours (5 pm) is carried over to the next day.
  5. Slots are transferable. Trail Adventours will waive the cancellation fee if the participant (not Trail Adventours) can find a replacement for the same trip and date. The participant must inform Trail Adventours immediately once there’s a replacement.
  6. Trail Adventours has the right to adjust the package rate if more than 2 people are not pushing through with the hike.

 Other Circumstance
  1. In the event that Trail Adventours cancels the trip/hike due to lack of participants, we will refund the full package rate. 
  2. In the event that the trip/hike gets canceled due to weather, force majeure, natural calamity (e.g. typhoons, strong earthquakes), pandemic, civil unrest and other circumstances beyond our control, a 10% cancellation fee may be charged to cover the cost of event preparation and cancellation payments for park reservations, transportation, accommodations, etc. Cancellations due to reasons stated may happen days/one day before the trip date.
  3. Fair Weather Policy: Once a trip/hike has commenced, participants agree to share in costs or expenses incurred during the trip/hike in the event that the hike is to be aborted due to sudden change in weather, security risks or other unforeseen issues.

Privacy Policy

At Trail Adventours, we take your privacy seriously and are committed to keeping your data confidential. We understand the importance of transparency and respect your privacy in all aspects of our business.

Trail Adventours is the sole owner of the information collected in this website. We only collect personal information that is required to provide you with our services, and we do so with your knowledge and consent. We store this information securely and will protect it from loss, theft, unauthorized access, disclosure, copying, use, or modification.
We do not sell, trade, or otherwise, transfer your personally identifiable information to any outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you. These parties have agreed to keep your information confidential. Additionally, we may release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Unless you ask us not to, we may contact you via email in the future to tell you about our upcoming trips and services, new destinations or changes to this privacy policy.

Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, but please understand that we may be unable to provide you with some of your desired services. 
By continuing to use our website, you accept our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please do not hesitate to contact us.